There is a Boston.com story today on a "mystery shopper" program at Beth Israel Deaconess Medical Center in Boston. Employees of that hospital pose as patients over the phone or in waiting rooms to monitor the way the public is treated. Since the program began two years ago, the story says, service has improved, and other hospitals are using similar programs as well. I feel much better already.
Wednesday, June 13, 2007
On target
There is a Boston.com story today on a "mystery shopper" program at Beth Israel Deaconess Medical Center in Boston. Employees of that hospital pose as patients over the phone or in waiting rooms to monitor the way the public is treated. Since the program began two years ago, the story says, service has improved, and other hospitals are using similar programs as well. I feel much better already.
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health
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